Coaching Agreement

 

 

This document formalises the Coaching Agreement between Squiggly Minds (“The Company”) and the Client (“The Client”) and confirms that Squiggly Minds agrees to provide a coaching service to The Client.

What Is Coaching?

Coaching is a partnership (defined as an alliance, not a legal business partnership) between The Company and The Client in a thought-provoking and creative process that inspires the client to maximise personal and professional potential. It is designed to facilitate the creation and development of personal, professional, or business goals and to develop and carry out a strategy or plan for achieving those goals.

Coach and Client Relationship

A. The Client is solely responsible for creating and implementing their own physical, mental and emotional well-being, decisions, choices, actions and results arising out of or resulting from the coaching relationship and their coaching sessions and interactions with The Company. As such, The Client agrees that The Company is not and will not be liable or responsible for any actions or inaction, or for any direct or indirect result of any services provided. The Client understands coaching is not therapy and does not substitute for therapy if needed, and does not prevent, cure, or treat any mental disorder or medical condition.

B. The Client further acknowledges that they may terminate or discontinue the coaching relationship at any time.

C. The Client acknowledges that coaching is a comprehensive process that may involve different areas of their life, including work, finances, health, relationships, education and recreation. The Client agrees that deciding how to handle these issues, incorporating coaching principles into those areas and implementing choices is exclusively The Client’s responsibility.

D. The Client acknowledges that coaching does not involve the diagnosis or treatment of mental disorders and that coaching is not to be used as a substitute for counselling, psychotherapy, psychoanalysis, mental health care, substance misuse treatment, or other professional advice by legal, medical or other qualified professionals. It is The Client’s responsibility to seek such independent professional guidance as needed. If The Client is currently under the care of a mental health professional, it is recommended that they inform the provider of the nature and extent of the coaching relationship.

E. The Client understands that to enhance the coaching relationship, they agree to communicate honestly, be open to feedback and assistance and to create the time and energy to participate fully in the programme.

Availability of Coach

Coaching sessions will be delivered either online via Zoom or in person at The Frome Therapy Rooms, as agreed at the time of booking. The Company can be contacted between sessions via telephone and email. This contact is intended for brief support or clarification only and does not replace scheduled sessions. The Company will aim to respond within 72 hours and will inform The Client of any periods of unavailability, such as holidays.

Session Duration and Booking

Coaching sessions are either 30 minutes or 1 hour in duration. Sessions are booked online and paid for at the time of booking unless otherwise agreed in writing with The Company.

Sessions may take place either online via Zoom or in person at The Frome Therapy Rooms, as agreed at the time of booking.

Sessions will begin and end at the scheduled time. If The Client arrives late, the session will still end at the agreed time. Unused sessions are non-transferable and non-refundable unless otherwise agreed in writing.

Meeting Access

Sessions will take place either online via Zoom or in person at The Frome Therapy Rooms, as agreed at the time of booking.

For Zoom sessions, a link will be sent prior to each session. The Client is responsible for ensuring they have a suitable internet connection, access to Zoom, and a private, distraction-free environment. If technical issues occur on the Client’s side, the session will still be considered delivered.

For in-person sessions, the location is: Frome Therapy Rooms, Fairfield House, 22 King Street, Frome, BA11 1BH. The Client is responsible for arriving on time.

Please contact Xanthe directly on the telephone if there are any problems connecting or attending: 07958268859.

Fees and Payment

The cost of each individual coaching session is £35 per 30 minutes and £70 per 1 hour unless another agreed rate has been confirmed in writing.

For standard bookings, payment is taken at the time of booking. Where alternative arrangements have been agreed in writing, payment must be made at least 24 hours before the scheduled session.

Payment can be made via:

BACS: Xanthe Hewitt
Sort Code – 608371
Account Number – 43309352

Please state “Your Name” as the reference.

If payment is not received in accordance with agreed terms, The Company reserves the right to cancel or reschedule the session.

Cancellation Policy

A minimum of 24 hours’ notice is required to cancel or reschedule a session. If less than 24 hours’ notice is given, the full session fee may be charged.

If The Client does not attend a scheduled session without notice, the session will be treated as a no-show and charged in full.

If The Company needs to cancel a session, every reasonable effort will be made to reschedule at a mutually convenient time or provide a full refund where appropriate.

Coaching Ethics

The Coach has completed a coaching course accredited by the International Coaching Federation (ADDCA).
The Company agrees to maintain the ethics and standards of behaviour established by the International Coaching Federation (“ICF”) www.coachingfederation.org/ethics. It is recommended that The Client review the ICF Code of Ethics and applicable standards of behaviour.

Confidentiality

This coaching relationship, as well as all information (documented or verbal) shared by The Client, is bound by the principles of confidentiality set forth in the ICF Code of Ethics and the Information Commissioner’s Office. However, the coaching relationship is not considered a legally confidential relationship and communications are not subject to legal privilege.

The Company agrees not to disclose any information pertaining to The Client without written consent. The Client’s name will not be used as a reference without consent.

Confidential information may be stored securely using digital systems including booking platforms, email, payment systems, and cloud-based storage. These may include systems such as Acuity Scheduling, Zoom, Outlook, Stripe, and secure cloud storage. All reasonable steps will be taken to ensure data is protected.

Confidential information does not include information that:
(a) was already in possession prior to disclosure;
(b) is publicly known;
(c) is received from a third party without breach;
(d) is independently developed; or
(e) must be disclosed by law, court order, or where there is a reasonable belief of risk of serious harm to The Client or others, or illegal activity.

In such circumstances, appropriate action may be taken to protect The Client or others. The Client acknowledges their responsibility to raise any confidentiality concerns in a timely manner.

GDPR

The processing of personal data will be carried out in compliance with UK GDPR and for legitimate purposes. The Company will:

• Securely hold contact details (email, phone, and address) to maintain communication before, during and after coaching.
• Hold session-related information (coaching notes, psychometrics, etc.) during the coaching relationship and for up to 6 months afterwards, after which it will be securely deleted.
• Not share personal data with third parties except where required for professional accreditation (e.g. ADDCA, ICF, PAAC) or where legally required.

Limited Liability

Except as expressly provided in this Agreement, The Company makes no guarantees, representations or warranties of any kind, express or implied. In no event shall The Company be liable for any indirect, consequential, or special damages.

The total liability of The Company under this Agreement shall be limited to the total amount paid by The Client for coaching services up to the date of termination.

Termination

Either party may terminate this Agreement at any time with 1 week’s written notice. The Client agrees to pay for all services delivered up to the termination date.

Entire Agreement

This document reflects the entire agreement between The Company and The Client.

It supersedes all prior written and oral agreements and may only be amended in writing signed by both parties.

Dispute Resolution

If a dispute arises that cannot be resolved by mutual agreement, both parties agree to attempt mediation in good faith for up to 30 days. If unresolved, the successful party in any legal action may recover reasonable legal fees and court costs.

Severability

If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall remain in full force. Where possible, invalid provisions shall be adjusted to be enforceable.

Waiver

Failure to enforce any provision shall not constitute a waiver of future enforcement.

Applicable Law

This Agreement shall be governed by and construed in accordance with the laws of the United Kingdom.

Binding Effect

This Agreement shall be binding on both parties and their respective successors and permitted assigns.